The bright sunshine in April radiated the heart of the young guys in the company. After discussion, several colleagues decided to play basketball together. When they reached the stadium, there was already a pool of people playing the game. To see this scene, everyone was anxious to put cell phones, clothes, etc., to seize the activities and prepare for a wonderful event. the match of.
While everyone was excited, the mobile phone service engineer Yang Dong, who is in charge of the north of Shijiazhuang, rushed to hear the phone. The voice of the customer's excavator was in trouble and urgently needed maintenance. My professional sensitivity reminded me: “We are about to fight. In basketball, people are getting together and are just getting ready for the game. It's a pity to miss the match. How will Xiao Yang answer the customer? Is it abandoning the game to deal with the problem in time for the customer? Is it still a matter of saying that something can't be done in the outside world? Think of our original service commitments and whether they can be honored in the real implementation? All kinds of ideas and concerns arise spontaneously." Just when I haven't recovered from God, I only listen to Yang Dong saying, "Okay! Good! Good! You can rest assured! We'll be sure about thirty minutes." Hanging on the phone, Yang Dong hurriedly said as he packed clothes: “The YC50-8 excavator of Tang Hu’s boss suddenly fell off during construction. On the construction site, only the boss was unable to install it himself, and the construction site’s activities were not too daunting. After the delay, I quickly returned to the company and drove in the past. Today, I will not fight!†Said Yang Dong, a service engineer, and Wang Hongxiang, an interns engineer during the internship, ran to the company.
Looking at their backslide, I feel gratified that the company has such employees! The excitement in the heart is not what words can express. They use actions to explain Yuchai's service concept to the customer again and again. “Sincere, fast, professional "I am proud to have such a service team! I feel relieved for those customers who choose our Yuchai excavator! I want to say:" You are quick service throughout Hebei, you are all good!" When customers encounter problems, they can take the initiative to provide services, timely services, and always think about the customer, without delay or delay!
A small and quick service reflects the concept of cooperation between the manufacturers of our company “Yuchai Quality - Hualiang Service†and also reflects our company’s commitment to customers. It is a time to “think what customers think and worry about customersâ€. The urgency "let the majority of Yuchai old and new customers buy the rest assured, with peace of mind
Guangzhou Frey Auto Parts Co,.Ltd , https://www.freyparts.com