There was no problem with the car, but if it went to the repair shop, the problem came out. In addition, when repairs are made, there are tricky parts such as shoddy, counterfeit genuine, etc. If the owner doesn't keep his eyes when he is repairing the car, he can easily fall into a trap. Recently, the reporter conducted investigations on some auto repair shops and accessories sales shops.
"Good car" has been checked into "problem car"
The reporter first made a maintenance and comprehensive inspection of the car in the 4S shop to ensure that there were no problems. Then he drove the car to an auto repair shop on the Second Ring Road in the east of the provincial capital. The engine was noisy and requested maintenance.
"First come in and check it out." The maintenance staff did not listen to the engine beforehand and asked the reporter to drive into the workshop.
Subsequently, the maintenance personnel brought another test instrument. "The handbrake and the carbon canister have problems and need to be replaced." After checking a lot, the maintenance personnel asked the reporter to look at the display screen of the test instrument and point out the faults one by one. The reporter took a closer look and really did what he said.
"How much does it cost to change a canister?" "I don't know this, but ask us at the front desk."
A female staff at the front desk had given several accessories dealers a call and told reporters that the original was more expensive, 350 yuan, not the original to be cheaper. "If you are in a 4S shop, the original price will be five or six hundred yuan." The staff member added.
The reporter agreed to the replacement, the staff then let another maintenance staff drive to the accessories store to get the goods. After a while, the maintenance personnel told reporters that the EGR valve (exhaust valve) must be replaced. Front desk staff said that the original waste valve to 600 yuan, and immediately call the maintenance staff, and then bring a waste valve back.
"Remove Car Parts" posing as new accessories
About 40 minutes later, the maintenance staff returned with two accessories. One of the accessories is a carton pack, the box is blank, there is no product name, site and other signs; the other one is not even a box.
When the maintenance personnel removed the exhaust valve and replaced it, they found that the “new exhaust valve†was not matched with the car. "Since it is original, why not support it?" The reporter questioned.
"Wrong, maybe I didn't explain clearly on the phone." The front desk's female staff explained that, and then arranged for the maintenance staff to immediately exchange.
When the maintenance staff opened the canister, he noticed that there was no manual and no certificate in the box. To this end, the reporter also questioned the quality of the product. "This guarantee is original and new," explained the front desk staff.
"Then, since it is original, it should have a certificate and a production date." Facing the reporter's inquiries, the front desk staff paused for a while, and then explained that this accessory is indeed original, but it is just a scrap part, that is, Remove the accessories from other cars.
In the end, the reporter refused to replace the product on the ground of no guarantee of quality, but paid tens of yuan for testing.
"Scrap parts" selling prices low sales
In an Auto Parts market near Sanli Street, the reporter visited several parts sellers. The comparison found that the repair shop's offer was much higher than the vendor's offer price.
In a parts store, the reporter pretends to buy the original canister and EGR valve mentioned in the above article. The staff said after reviewing it on the computer that the carbon canister is 50 yuan and the EGR valve is 260 yuan.
"Can you be cheaper?" the reporter asked. "There are cheap, but not original, there are scrap parts, the price is much cheaper than the original." The staff answered said.
"What is the scrap car?" The reporter was unclear. The staff walked out of the counter and came to the corner of the doorway. He pointed to an engine on the ground and explained that the engine had just been delivered by someone else. It was unloaded from a car that had a traffic accident. The accessories that were unloaded from above were called. Dismantling pieces.
"At the time, the car was hit in the rear, the engine was not damaged, and the accessories were all new." The staff member added.
The staff also told the reporter that the repair shop had more goods from them, and the sales of scrap pieces were also particularly good.
In the survey, the reporter learned that the spare parts sold by auto parts stores are almost never warranted. A part store staff told reporters that only to 4S shop repair, accessories have warranty period, and generally in about a year.
Consumer Association: The product does not have an unreasonable warranty period
According to industry insiders, nowadays, except for the genuine products that flow from the 4S shops and service stations, most of the auto repair market is deputy factory parts. As long as the amount of certain models on the market is large enough, it can copy genuine products and mass production sub-factories. The pieces are profitable.
Headlights, bumpers, lacquer covers, and other commonly used sheet metal parts, is the highlight of deputy plant parts. The deputy factory parts are generally not tested before leaving the factory, there is no certificate of conformity, as for the warranty period, etc. are negotiated privately between the seller and the buyer, and some do not even have any warranty period.
The deputy secretary-general of the Consumer Association of Hefei said that there are indeed many problems concerning the auto parts, shoddy, and even counterfeit goods, especially car repair shops, are more tricky, but the key is that it is difficult to find evidence. Bad regulation.
Wang Fengyun said that auto parts as a product, it is reasonable to say that there should be a warranty period, otherwise the quality is difficult to guarantee, is not fair to consumers.
Wang Fengyun believes that scrap parts are not sold in a reasonable manner. If they are to be sold, customers must be informed in advance.
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