It may no longer be difficult for the owner to request the return of the automobile quality problem in the future. Recently, the General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China solicited opinions on the "Responsibility Provisions for the Return, Repair, Replacement and Return of Household Automobile Products (draft)". One of the draft's most eye-catching consumer concerns is: Quality problems can be returned within 30 days of car purchase. There is a quality problem. The returnable draft is very attractive to consumers. The point is: If a consumer has a quality problem within 30 days of buying a car, the consumer is responsible for a free return when the consumer chooses to return the product. The draft clearly stipulates that within 30 days after the product is sold, there are serious safety performance failures such as cracks in the frame, failure of the braking system, failure of the steering system, fuel leakage, etc. due to product quality problems, or parts of the transmission or engine that require repairs or Replacement of quality problems, consumers can choose to return, replace, repair. If the consumer chooses to return, the seller should be responsible for free returns. The draft three-package responsibility for automotive products stipulates that the three-pack warranty period is two years or 40,000 kilometers; the main assembly and system three-pack period is valid for three years or 60,000 kilometers. During the period of validity of the Three Guarantees, there are quality problems in the automotive products, and the consumers shall apply for free repairs (including working hours and material costs) at the appointed or agreed repairer with the three-guarantee certificate. The basis for the post-vehicle repair service is that within the period of validity of the vehicle's Three Guarantees, the repairer shall provide the consumer with no less than two free maintenance, and the specific maintenance contents shall be inspected in accordance with the manufacturer's instructions for use; the repairer shall establish and Carry out maintenance and repair record documentation systems for automotive products. Consumers have the right to check the maintenance and repair records of their products. In addition, during the period of validity of the vehicle's three guarantees, when a fault occurs due to product quality problems in an automotive product, the repairer should provide telephone consultation services, carry out on-site maintenance services, or assume reasonable vehicle haulage costs. Recourse and Resolving Disputes When consumers dispute the product three packs problem, they can apply for mediation to the complaint handling agency or consumer organization designated by the local quality and technical supervision department. If necessary, they can apply for mediation to the defective product management center of AQSIQ; consumption If there is a dispute with the seller, manufacturer, or repairer due to the Three Guarantees problem, it may apply to the arbitration institution for a ruling in accordance with the "Arbitration Law of the People's Republic of China." If the arbitration agreement is invalid, it may be sued in the people's court. Regarding the draft of the “Three Guarantees†draft of the automobile, the reporter interviewed Jia Xinguang, an automotive veteran: The automobile “Three Guarantees†involves the interests of consumers, distributors, and manufacturers. However, it is undoubtedly the biggest beneficiary of consumers. . Although it is said that the implementation of repair, replacement, and retiring of automotive products is a contractual liability of the operator to consumers, it is a contractual obligation, but its implementation must take into account the interests of both consumers and operators. The balance point of multi-interest can only make the “Three Guarantees†become the conscious action of manufacturers and distributors, so as to effectively promote the improvement of production and operation management of enterprises and effectively improve the quality of automotive products. Business Daily Reporter Ma Yuanyue
Three bags of urgency: Car quality problems can be returned within 30 days
It may no longer be difficult for the owner to request the return of the automobile quality problem in the future. Recently, the General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China solicited opinions on the "Responsibility Provisions for the Return, Repair, Replacement and Return of Household Automobile Products (draft)". One of the draft's most eye-catching consumer concerns is: Quality problems can be returned within 30 days of car purchase. There is a quality problem. The returnable draft is very attractive to consumers. The point is: If a consumer has a quality problem within 30 days of buying a car, the consumer is responsible for a free return when the consumer chooses to return the product. The draft clearly stipulates that within 30 days after the product is sold, there are serious safety performance failures such as cracks in the frame, failure of the braking system, failure of the steering system, fuel leakage, etc. due to product quality problems, or parts of the transmission or engine that require repairs or Replacement of quality problems, consumers can choose to return, replace, repair. If the consumer chooses to return, the seller should be responsible for free returns. The draft three-package responsibility for automotive products stipulates that the three-pack warranty period is two years or 40,000 kilometers; the main assembly and system three-pack period is valid for three years or 60,000 kilometers. During the period of validity of the Three Guarantees, there are quality problems in the automotive products, and the consumers shall apply for free repairs (including working hours and material costs) at the appointed or agreed repairer with the three-guarantee certificate. The basis for the post-vehicle repair service is that within the period of validity of the vehicle's Three Guarantees, the repairer shall provide the consumer with no less than two free maintenance, and the specific maintenance contents shall be inspected in accordance with the manufacturer's instructions for use; the repairer shall establish and Carry out maintenance and repair record documentation systems for automotive products. Consumers have the right to check the maintenance and repair records of their products. In addition, during the period of validity of the vehicle's three guarantees, when a fault occurs due to product quality problems in an automotive product, the repairer should provide telephone consultation services, carry out on-site maintenance services, or assume reasonable vehicle haulage costs. Recourse and Resolving Disputes When consumers dispute the product three packs problem, they can apply for mediation to the complaint handling agency or consumer organization designated by the local quality and technical supervision department. If necessary, they can apply for mediation to the defective product management center of AQSIQ; consumption If there is a dispute with the seller, manufacturer, or repairer due to the Three Guarantees problem, it may apply to the arbitration institution for a ruling in accordance with the "Arbitration Law of the People's Republic of China." If the arbitration agreement is invalid, it may be sued in the people's court. Regarding the draft of the “Three Guarantees†draft of the automobile, the reporter interviewed Jia Xinguang, an automotive veteran: The automobile “Three Guarantees†involves the interests of consumers, distributors, and manufacturers. However, it is undoubtedly the biggest beneficiary of consumers. . Although it is said that the implementation of repair, replacement, and retiring of automotive products is a contractual liability of the operator to consumers, it is a contractual obligation, but its implementation must take into account the interests of both consumers and operators. The balance point of multi-interest can only make the “Three Guarantees†become the conscious action of manufacturers and distributors, so as to effectively promote the improvement of production and operation management of enterprises and effectively improve the quality of automotive products. Business Daily Reporter Ma Yuanyue